No-Show Policy
September 17, 2024
Medical Outreach Ministries’ volunteer physicians and medical providers make the work of the clinic possible. They selflessly give their time and expertise in service to MOM’s patients. MOM works hard to ensure that each available appointment is managed efficiently to best serve our patients and to use our volunteers’ time wisely. To assist us in this effort, all MOM patients must adhere to the following No-Show Policy. The policy applies to all in-person and telehealth appointments.
Patients are responsible for being on time for their appointments.
A No-Show appointment is any appointment where a patient either does not show up (or login/answer for a telehealth appointment) or cancels on the day of the appointment.
The No-Show policy applies to all types of appointments in the clinic (medical, counseling, diabetes education, physical therapy, Uber, etc.) and appointments made by referral at the offices of specialists.
After 3 No-Show appointments, a patient will receive a warning letter.
After a 4th No-Show appointment, a patient will receive a termination letter.
If a patient cancels an elective surgical procedure (including pre-op appointments) with less than 48 hours notice for an outpatient procedure or less than 72 hours for a total joint procedure, the patient will receive a termination letter.
Any patient who receives a termination letter will be dismissed from the clinic for one year.
Communication is key! If you are having issues with transportation to the clinic or specialty appointments or any other issue that may cause you to miss your appointment time, please contact the clinic for assistance or rescheduling. We want to help you successfully manage your health.